The ISO 10667-1/2:2011 is a brand-new international quality standard intended for the assurance of quality as well as maintaining continuous improvement in functional assessments processes dealing with job-related suitability evaluations, i.e., hiring and selection processes, potentials analysis, etc.
ISO 10667-1:2011 Assessment service delivery in Human Resource program establishes requirements and guidance for the client working with the service provider to carry out the assessment of an individual, a group, or an organization for work-related purposes.
The standard also gives example assessments that can be used, for example, for recruitment, restructures, outplacement or moral and culture initiatives.
ISO 10667 enables the client to base its decisions on sound assessment results. It will allow organizations to become more efficient users of assessment, making better hiring decisions and enhancing the potential, well-being and employee-organization fit of all their employees.
YOU WILL LEARN HOW TO
This standard is not tied to a particular type or range of industrial sectors, e.g., not only to human resources consultants, headhunting agencies, and can be used cross-sectoral.
It functions as practical guidance for both clients and service providers involved in the assessment delivery process. It describes their respective obligations and responsibilities before, during and after the assessment process. It also provides guidance on the rights and responsibilities of assessment participants and others involved in assessment procedures, including recipients of the assessment results.
ISO 10667 provides clear and concise guidance for providers of assessment services and the clients of assessment service providers to enable all stakeholders to realize the potential benefits of proper assessment practices.
This is achieved by:
*defining good practice for assessment procedures and methods;
*ensuring equity in the application of assessment procedures;
*enabling appropriate evaluation of the quality of assessment service provision.
IMPORTANT COURSE INFORMATION
Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.
COURSE OUTLINE
General
Function of ISO 10667
Intended users of ISO 10667
Other stakeholders
Types of assessment covered by ISO 10667
Organization of ISO 10667
General
Function of ISO 10667
Intended users of ISO 10667
Other stakeholders
Types of assessment covered by ISO 10667
Organization of ISO 10667
Module 2: Agreement Procedure
Agreement
Client Responsibilities
Anticipating outcomes and consequences
Competence and Training
Supplementary research activities
Module 3: Pre-assessment Procedures
Identification of assessment needs
Assessment services recommendation
Assessment services agreement
Module 4: Assessment Delivery
Assessment delivery – Planning the assessment
Assessment delivery – Informing assessment participants
Assessment delivery – Conducting the assessment
Assessment delivery- Interpreting and using results
Assessment delivery – Providing feedback
Assessment delivery –Evaluating the assessment
