This training is a seminar that every business professional should attend because it deals with the very essence of the real-life practical problems and risks faced by us all on a daily basis. Such problems have a significant impact on individual and organisational performance and so it is crucially important to be able to use the appropriate management tools to resolve them and avoid their repetition.
You will learn how to
- Develop the essential skills needed to understand the various types of risk
- Analyse the choice of options available to deal with business risk and financial risk
- Identify the key factors to determine the real root causes of business problems
- Resolve business problems using the problem-solving process
- Develop a methodology to eliminate the repetition of business problems
- What is critical thinking?
- How to use critical thinking
- Why do we need to think critically?
- Resourceful thinking
- The habitual criteria and core patterns of critical thinking
- Essential patterns of more advanced critical thinking
- What is critical thinking?
- How to use critical thinking
- Why do we need to think critically?
- Resourceful thinking
- The habitual criteria and core patterns of critical thinking
- Essential patterns of more advanced critical thinking
Risk
- What is risk?
- Identification of the different types of business risk and financial risk
- The risk-reward decision model
- The four choices presented by every risk
- Risk models
- Assurance versus insurance
Root Cause Analysis
- Definitions of root cause analysis (RCA)
- Fundamental elements of the root causes of problems
- General principles of root cause analysis
- The process of implementing and documenting an RCA-based corrective action
- Root cause analysis techniques
Problem-Solving
- The theory of constraints (TOC)
- The Deming plan/do/check/act (PDCA) model
- Using the problem-solving worksheet
- The nine-step problem-solving process model
- The twenty-one step problem-solving process model and its value
- Using the tools and techniques of the problem-solving process
Linking Critical Thinking with Risk and Root Cause Analysis to Resolve Business Problems
- Using the problem-solving process to resolve business problems
- The use of critical thinking in a business context
- The practical analysis of business and financial risk
- Applying the tools and techniques of root cause analysis
- Developing a usable problem-solving approach to generate practical solutions to real-life business problems