Being in a hospital or clinic can be a frightening experience, as patients may feel tremendous pressure and nervousness. In such a scenario, it becomes essential for professionals in healthcare facilities to provide a relaxing and comfortable experience for the patients.
The entire experience at a healthcare facility, from staff interaction to environment needs to be well structured and must meet the customer service standards like other industries.
Hospital professionals who participate in this workshop will assess and learn how to increase their customer service aptitude and patient satisfaction through using applied psychology to understand customers/patients better, what creates patient satisfaction and choose the best response. Participants will also learn how to increase their level of emotional intelligence and deal with stress.
