Business Process Management & Improvement (BPMI) – Become a Business Process Management Professional!
To harness the work done and increase productivity in organizations, it is essential to understand how to manage business processes.
This course explores the need for managing business processes and how process modeling, mapping, and analysis are all parts of a broader framework for achieving higher quality through Business Process Management and Improvement.
You will explore the essential steps to process mapping and the critical success factors of continuously improving your operations. The course provides a practical framework for you to understand and model business processes and describes how to develop and continually improve a variety of process types.
Business process modeling is mainly used to map a workflow so you can understand, analyze and make positive changes to that workflow or process.
The usage of diagrams helps you to visualize this process and make better decisions. During this highly interactive, high-energy course, you will acquire the knowledge and skills to accurately model business processes at both, the enterprise as well as detailed workflow levels.
The course also provides a step-by-step approach to effectively analyze processes to ensure that business process models accurately reflect reality and include stakeholder requirements.
The concepts during the course are transferred using short, focused presentations which are joined with practical learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved employing group work, participant discussion, facilitator interaction and case studies.
The concepts and content of this course are based on years of best practice gleaned from hands-on experience in business Process Management & Improvement (BPMI) within various industries and subject matter domains across commercial and public sectors.
This course is your roadmap for developing your BPMI professional skills.
This is official ABPMP course.
You might be interested in other Business Management courses as a next step.
YOU WILL LEARN HOW TO
The concepts during the course are transferred utilizing short, focused presentations which are joined with practical learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies.
Rapid learning of the methods and techniques is achieved using group work, participant discussion, facilitator interaction and case studies.
Understand the value and concepts of Business Processes Management & Improvement (BPMI)
Produce business process models at the correct level of detail to aid the analysis, readability, and understanding of organizational responsibilities
Learn best practice techniques and methods to coherently map, accurately measure and thoroughly analyze business processes and work activities across your organization
Suggest process improvements run your appropriate organization process and task documentation
Assess the potential reaction to changes in procedures and manage these within your organization
The objective of design management is to develop and maintain an efficient business environment in which an organization can achieve its strategic and mission goals through design.
IMPORTANT COURSE INFORMATION
Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.
COURSE OUTLINE
What is Business Processes Management (BPM)?
What are the benefits of BPM?
The organizational view and the link to strategy
Why create a process-centric organization?
Management responsibility
What is Business Processes Management (BPM)?
What are the benefits of BPM?
The organizational view and the link to strategy
Why create a process-centric organization?
Management responsibility
Module 2: The Process Model
What is a process?
Benefits of process modeling
Identifying and analyzing process customers
The KANO Model
The process model SIPOC
The difference between outputs and outcomes
How to manage business processes and the interactions effectively
Requirements for effective process design
Module 3: Techniques for Process Mapping
What is process mapping?
Types of the process flow
Creating ‘As Is’ process models
Producing process flows of individual business processes and decomposing these to the right level of detail for clarity
Cross-functional “swim lane” diagrams
Module 4: Refining your process maps
Frequently found mapping problems and how to correct them
Level of details: how much is enough
Process details in text
Module 5: Continuously improving your business processes
Deming Cycle (PDCA)
Benchmarks
Lean thinking and the seven wastes
Kaizen
The 5Ss methodology
Module 6: Optimizing Business Process Effectively
5W and 1H tactics to identify process gaps and perform root cause analysis
Creating ‘To Be’ process models
Process performance analysis
Identifying and applying metrics and Key Performance Indicators (KPIs)
Module 7: Process measures vs. results measure
Why the interest in Six Sigma?
Six Sigma approaches
Understanding the Process Sigma Metric
What is a variation? Importance of reducing variation
DMAIC overview
Cause and effect diagram
Pareto chart
Control charts
Module 8: Implementing the culture of BPMI
Putting principles into practice
Leadership: Taking ownership, “top-down” leadership commitment and involvement
Tips for developing and coaching employees
Implementing a business strategy driven by your customers
Focusing on continuous improvement – the role of audit and review
