Beyond Customer Service: Service Quality and Excellence

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Categories Customer Service and Public Relations

Beyond Customer Service: Service Quality and Excellence

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Certificate of Completion

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Today, customers have an increasing range of choice: choice of supplier, choice of channel, choice of products and services. Their loyalty is determined by the quality of the experience they receive.

Providing customer service excellence gives an organization a competitive advantage in the marketplace and is the critical factor that keeps customers coming back. Successful

Successful teams understand the importance of developing a customer centric mindset and deliberately restructure their customer service model to increase customer satisfaction and brand loyalty.

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Mosab
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Companies trained their employees with us

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K M

أشكر المدرب أسامة مهره على أدائه الرائع وإعداده المتميز للمادة التدريبية - خبرة في مجاله‎

Rushi Rizvi

Thanks Strategic Axis - Their Professional Instructor was the reason why I passed my Exam. Card was late but is okay.

Ez Al Din Ahmad

I collaborate as a trainer with Strategic Axis which is one of the most important companies I deal with. I was honored to provide distinguished programs to their significant clients inside and outside the UAE.

Khawlah M

اخذت معهم كورس و تجربتي معهم كانت رائعة، الاستاذ مصعب راقي وجدا متعاون وعموما كل الطاقم لطيفين ومرحبين تشرفت بمعرفتهم ، والمدربه دعاء يعجبني فيها تشوف ايش المفيد للمتدرب وتوصله له ع حسب مستواه ، اعطتني معلومات جديده جدا مفيده في عملي

donia mansour

Highly professional institute with a wealth of knowledge!

I recently completed the 3 courses at Strategic Axis Institute and I was thoroughly impressed. The institute maintains a high level of professionalism throughout the program.

The course itself was incredibly informative and helpful. The trainer, Julia, was a true expert in the field and readily answered any questions we had. Her knowledge and insights were invaluable.

I highly recommend Strategic Axis Institute to anyone seeking to expand their knowledge as they offer various multiple about various topics.

Douaa Hammoudah

One of the best institutes in the Middle East, I am happy to deal with them❤️

Omar Alzarooni

I recently had the pleasure of enrolling in the course with Dr.Osama Muhra, and I cannot emphasize enough how valuable and impactful this learning experience has been. Strategic Axis has truly exceed my expectations in delivering a comprehensive and highly effective course. Thank you Dr.Osama.

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